Refund policy
Return & Refund Policy
Return Period & How to Request a Return
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To start a return, please contact us at info@bennet-orlando.com.
To be eligible for a return, your item must be:
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In the same condition as received
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Unworn or unused
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With original tags attached
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In its original packaging
You must also provide a receipt or proof of purchase.
If your return request is approved, we will provide you with:
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A return shipping label
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Instructions on how and where to send your item
⚠️ Returns sent without prior approval will not be accepted.
Return Shipping Costs
The cost of return shipping is the responsibility of the customer.
This means that customers are required to pay the return shipping costs when sending an item back.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at info@bennet-orlando.com so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
The following items cannot be returned:
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Perishable goods (e.g. food, flowers, plants)
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Custom or personalized products
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Personal care goods (e.g. beauty products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns for:
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Sale items
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Gift cards
If you are unsure whether your item is eligible, please contact us.
Exchanges
To exchange an item, we recommend returning the original item first.
Once your return is accepted, you can place a new order for the desired item.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
The same return conditions apply:
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Item must be unused, with tags, and in original packaging
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Proof of purchase is required
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
If approved:
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Refunds are issued to your original payment method
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Processing time is up to 10 business days
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since approval, please contact us at info@bennet-orlando.com.
Contact
For any questions regarding returns or refunds, please contact us at:
info@bennet-orlando.com
Contact Information
Store name: Bennet-Orlando
Company name: Websket
Kvk Number: 88815692
Address: Gronausestr 136, 7533 BR Enschede, NL
Warehouse Address: 7132 Cane Hills Circle, Orlando, Florida, 32835, United States
Phone: +1 321 320 6184
Email: info@bennet-orlando.com
Our customer service is open:
Monday/Friday from 9:00 a.m. to 5:00 p.m.
Saturday: 10:00 a.m. to 5:00 p.m.
Sunday: Closed
We aim to respond to your inquiries within 24 hours.